Return & Refund Policy
Effective Date: September 1, 2024
At Alwayz Axcessorize, we want you to love every purchase. If you're not completely satisfied, we're happy to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, your item must:
Be unused, unworn, and in its original condition.
Include all original tags, packaging, and accessories.
Be free from makeup, perfume, smoke, deodorant, stains, pet hair, or any signs of wear.
Include your order number or proof of purchase.
Items that do not meet these requirements may be refused and returned to the customer.
Store Credit
Eligible returns will be issued as store credit in the form of a digital gift card or store credit code that can be used toward any future purchase at Alwayz Axcessorize.
Store credit:
Never expires.
May be used on any eligible item available on our website.
Cannot be redeemed for cash.
Refunds
We do not offer refunds for change-of-mind purchases.
Refunds to your original payment method are only issued if:
You received the wrong item.
Your item arrived damaged or defective.
We are unable to replace the item.
If approved, refunds will be processed to your original payment method within
5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return resulted from our error.
Non-Returnable Items
For health and hygiene reasons, the following items are final sale and cannot be returned or exchanged:
Earrings
Hair accessories
Beauty or cosmetic products (if applicable)
Gift cards
Clearance or Final Sale items
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days
of delivery.
Please include:
Your order number
A brief description of the issue
Clear photos of the item and the shipping packaging
Once approved, we'll gladly send a replacement or issue a refund if a replacement is unavailable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
For your protection, we recommend using a shipping service that provides tracking.
Exchanges
We do not offer direct exchanges.
If you'd like a different color or style, simply return the eligible item for store credit and place a new order.
Order Cancellations
Orders begin processing quickly to ensure fast shipping.
If you need to cancel or change your order, please contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once processing has begun.
Lost or Stolen Packages Once a package has been marked as delivered by the shipping carrier, Alwayz Axcessorize is not responsible for lost or stolen packages. If your package is missing, please contact the shipping carrier to file a claim.
Contact Us Questions about a return?
Email: sales@alwayzaxcessorize.com
Business Hours
Monday–Thursday: 9:00 AM – 4:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 12:00 PM – 6:00 PM
We strive to respond to all inquiries within 1–2 business days